Please call us at 612.767.8501 if you have any questions.Merchandise must be in new, unused condition and packaging intact and with original seals.

We do not cover the shipping cost of returns, any shipping fees will be deducted from your refund.The shipping fee depends on the size and weight of your return order. Returns made within 15-60 days of order delivery receive store credit which never expires. Returns made within 14 days of order delivery receive a full refund to the original form of payment or exchange. We will get back to you within 2 business days to provide return authorization on applicable orders and shipping instructions. In your message, please include your name, order number and the item(s) you wish to return. To make a return, please email to request return authorization. We are closed on New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving day, and Christmas Day. We can be reached at 612.767.8501 between 8AM-5PM CST Monday through Friday. Please note our team is available to help during our hours. Rush shipping is available at an additional price - please call us at 612.767.8501 to inquire about expedited shipping options. We currently ship standard within the continental United States, but please call us at 612.767.8501 if you wish to ship to Alaska, Hawaii, or an APO base to calculate shipping cost. If the vendor updates the back-order timeframe, we will provide updates and you are welcome to cancel the order anytime prior to shipment. Items that are noted as pre-order will ship during the timeframe specified. Pacifier cannot be responsible for theft or damage of packages that have been confirmed as delivered via provided tracking services. Signatures are required for orders over $200 and tracking is provided. We recommend that you provide a shipping address that has a secure delivery space. Orders are shipped via USPS first class or ground or UPS ground depending on weight and location. Business days exclude weekends and national holidays. Orders are processed and prepared for shipment within 2-3 business days.

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